Refund and Returns Policy

Last updated: 29 October 2026

We want you to love your AURAH order. Because attars and essential oils are fragrance products for personal use, our policy is simple and fair for everyone.

Cancellations

You can cancel an order for a full refund before it is dispatched. Write to us on WhatsApp or email with your order number as soon as possible. Once an order has shipped, it cannot be cancelled.

Damaged, leaking or wrong item

If your parcel arrives damaged, leaking, or with the wrong item, please tell us within 48 hours of delivery. Share your order number, clear photos, and a short unboxing video. We will replace the item or refund you, whichever you prefer.

Returns and exchanges

As these are personal fragrance products, we do not accept returns or exchanges except for damaged, leaking or wrong items, as described above.

Attar Trios and gift sets

The same rules apply. Damaged, leaking or wrong Trios follow the same 48-hour rule.

How refunds work

Approved refunds are processed within 5–7 working days to your original payment method. For Cash on Delivery orders, we will refund to your bank account or UPI ID. Your bank may take a few more days to show the amount.

How to reach us

WhatsApp or call: +91 91600 00239
Email: mysticaurah@gmail.com